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Orders and Shipping
Orders and Shipping
We typically get orders ready and packaged within 1-3 working days. If there is a high volume of orders this may be delayed but we will keep you informed every step of the way.
Orders typically ship within 1-3 business days. Shipping times vary depending on your location, but most domestic orders arrive within 5-7 business days.
We have selected couriers that we can trust to deliver our ceramics to you in one piece. These couriers are Fastway Couriers and Postnet to Postnet to give you flexibility. You may also collect from our home studio in Sunninghill, Johannesburg.
You can track your order once shipped with the provided tracking number. Please make sure you provide the correct address on checkout to ensure you receive your package.
Yes, please email us at info@mikokaceramics.com for international shipping rates. Thank you!
Returns and Exchanges
Returns and Exchanges
Unfortunately, we do not accept returns or exchanges. Please read each product description carefully before purchasing.
While we meticulously package and label our ceramic pieces for safe delivery, we cannot control handling by the courier. Therefore, we’re not liable for any damage incurred during transit. If you encounter an issue with your parcel upon delivery, please contact us within 12 hours so we can assist you promptly.
Products
Products
Yes, our ceramics are safe for use in both dishwashers and microwaves, making them convenient for everyday use. However, our advice is to carefully hand wash your homeware.
During the year, we will open a few slots for custom work. Please make sure to follow us on Instagram, our online shop, and newsletters for more details.
Each piece is handmade with lots of love and care. Our creations are either wheel-thrown or hand-sculpted. The quirks of each piece is a story that only handmade pottery can tell. We hope you take pleasure in the hand-crafted tale.
Around every 3 to 4 months we will refresh our shop with new products. Look out for our upcoming seasonal releases.
We price items based on effort spent, type of clay used, glazes, and the amount of detail we put in each piece.
Unfortunately, we do not.
Yes, all of our glazes are food safe and lead free.